Felicity Tauchsafari, Malediven

Great views and diving. Customer experience needs some love

We thoroughly enjoyed our trip - great sites, views, boat and an international cast of characters that were charming, friendly, and wonderful to share in the experience. The rental equipment was brand new and in abundant supply. The deckhands made it turnkey simple with Nitrox checks, filled tanks, and warm towels. What was discordant, however, was that there was no obvious cruise director, no clear person in charge - of safety, of the wellbeing of the divers, and of ensuring a great customer experience. The boat owner outsourced the dive guides to contractors, one of whom ostensibly served as the cruise director (though nothing remotely close to 'direction' was given and he only indicated he was in charge, after we asked where the director was). We had transactional briefings about our dives, only. Otherwise the 'cruise director' was lying about always playing video games either on the big TV in the main room or stuck to his phone, not interacting with the guests, and generally giving off a dismissive, disengaged, uninterested feeling about the whole experience. Additional observations: - we were asked for the same information as LiveAboard requested, once we arrived - timely, duplicative paperwork that was justified as "we haven't received information about you from LiveAboard" - we were given little macro overview about the schedule - i.e. what we could look forward to, where we were going in future days - there was no safety briefing - ever - the schedule likely would've been better suited to travellers if there was an option to deboard after the morning dive on Sunday - which was wrapped up by 9am and after which we spent the whole day and the next morning on board, but were only a stone's throw away from the Male airport. We recommend there be an option to leave sooner and get on with our vacation In sum: the tour operator seemed like they cared very little about the customer experience and haven't set the expectation, invested in, or done the training for their contractors to provide this. Their paperwork was redundant with yours. And the schedule could be shortened w/o shortchanging the experience. Otherwise, the country, the dive sites, and the wildlife were fabulous.

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turnkey dive support - the deckhands were always at the ready w/ equipment and super helpful. generally great dive sites - teaming w/ wildlife and beautiful views. the stunning beautify of the Maldives - crystal clear waters, white sands, gorgeous coral islands everywhere.

Unforgettable trip!

Had an incredible time on My Felicity Liveaboard! The dive guides were all amazing and we saw so many sharks, mantas and sea turtles! All food onboard and staff were wonderful. An unforgettable experience for sure!

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The dive sites. The staff. The food.

Fantastic trip with outstanding visibility and fish life.

The views above & below water were amazing. I've never seen so many rays swimming in the water column. The crew & dive guides were so helpful with any questions or issues.

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Excellent hospitality. Amazing visibility & warm water. Abundant fish life.

Incredible!

We loved it! We had such a great time- our guide was so knowledgeable so we got the chance to see loads of animals! Mantas! Sharks! Whaleshark!

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Dive guide was brilliant. Room was so big and comfortable. Everyone was so friendly and helpful aboard.

Great trip with some caveats

It was a fun trip overall and had lots of interesting Marine Life even in the off season, the crew also taught us to fish which was a fun experience and overall the crew of the Felicity was excellent. However there was no TV in our room (as described in the ad), the jacuzzi was broken and the boat after a couple years shows signs of some wear and tear. They did not seem to do a proper headcount when heading off for dives and the equipment provided was a bit lackluster (not enough reef hooks, poor quality fins with not enough sizes or not enough wet suit choices in more sizes). The dives also felt a bit disorganized, make sure you stay with your DM or buddy as much as possible. Recommended for you to bring as much of your own equipment to ensure you are properly outfitted.

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Manta night. Whale shark and other sharks. Big turtle.

Overall we found the diving was a little underwhelming. While we saw sharks and manta rays etc many of these sightings were manufactured rather than natural. Most dives were strong current dives and w

Overall we found the diving was a little underwhelming. While we saw sharks and manta rays etc many of these sightings were manufactured rather than natural. Most dives were strong current dives and while we are happy to do some, it would have been great to have some more slow paced and enjoyable dives. The food was good enough but often cold, staff did not use the food heaters to keep warm. The boat was very tired considering its age and in need of maintenance. The advertising of inclusions on the boat from Liveaboard which we based we based our decision on Felicity are completely incorrect which caused disappointment:- The room had no TV as stated, in fact no rooms had a TV other than the lounge. No camera room or charging station as stated. There was no laundry service as stated. There was no JetSki as stated. There were no kayaks as stated. There was no toiletries included as stated. We missed out on any diving on day 1 and did not leave the marina until the following day as someone’s flight was delayed. The arrivals were very unorganised and we all waited in different areas at the meeting place, which caused delay and confusion. Staff were great, our dive guide Wishoo was fantastic , and we had a nice time, met some lovely people, diving was ok but would not return as a long way to come, and a lot of money to spend for an average diving experience.

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Dive Guide - Whishoo. Service staff. Dhoni staff.